Highly accomplished Customer Centric Operations Executive/Officer with proven record of achievement in directing profitable organizations, managing change, and overseeing global professional services, product development and G&A organizations. Special expertise in driving growth, developing and leading top-performing teams, delivering high levels of customer success. Experienced at turning around underperforming programs, increasing revenues and margins, and improving operations. Skilled at managing offshore teams. Excellent problem-solving skills. Successful in raising venture capital funds. Several successful exits including one IPO.
Specialties: Executive Management, Customer Success, Channel Management, Corporate Transformation, Strategic Planning, Startups, Team Building, Business Development, CRM, Business Intelligence, Finance Operations, P&L Management, Process Optimization, Professional Services, Change Management, Mergers, Acquisitions & Integrations
